01The four states
| Status | What it means | What you can do |
|---|---|---|
| Not started | No documents uploaded | Deposit and play; withdrawals locked |
| Pending review | Documents submitted, in queue | Nothing to do; avoid re-uploading duplicates |
| More info needed | A rejection with a reason | Fix the specific issue; resubmit the corrected document |
| Verified | FICA approved | Full deposits and withdrawals; higher limits apply |
02Reading a rejection reason
Rejections name the failing document, not always the failing detail. 'Document unreadable' means quality; 'details mismatch' means names or addresses diverge; 'document expired' is self-explanatory. If the reason seems wrong for what you uploaded, open chat with the rejection on screen - agents can see the examiner's note and translate it into an exact fix.
03Verification and bonus eligibility
Some promotions - notably anything no-deposit - verify FICA before credit. If a bonus did not land after you expected it, check verification status first; it is the most common silent blocker after deposit amounts. Verified accounts also see fewer payment-method hiccups, since voucher and wallet rails run additional name checks at the gateway.
QFrequently asked questions
Where do I see my verification status?
In the account or profile section under verification/KYC; the four states above are the standard set.
I uploaded documents days ago. Now what?
If still pending, ask chat for the queue position rather than resubmitting; duplicate uploads can restart review.
Does verification expire?
Re-verification can be triggered by document expiry or changed details, but a passed check generally holds.
Can I withdraw while verification is pending?
No - the withdrawal stays queued until KYC approves, then processes under normal payout times.
Sources and review notes
- Latest Casino Bonuses (LCB) review, reviewed 20 October 2026
- Casino.org South Africa review and bonus coverage, reviewed 20 October 2026